Something went horribly wrong with the previously planned server migration at ValueWeb and the company was responsible for keeping thousands of servers off-line for much, much longer than expected.
HTMLHelp’s two dedicated servers were offline for over 75 hours.
The worst part was that the company failed to communicate to anyone during the longer than expected outage as they went completely silent - at times not answering customer service phone calls, and sending no status update e-mails.
Although unforeseen issues sometimes arise in complex hosting environments, I feel the complete and utter lack of ability to respond during this crisis means their systems are critically flawed - and I would not recommend Hostway / ValueWeb to anyone.
More detail about it over on my personal blog.